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Ammi home insurance
AAMI Home & Contents Insurance (page 2 of 13 )
Cheap yes, doesn’t pay out when required. Read PDS!
20 years at least. The policy changed apparently they emailed me a PDS. Now I’m not covered. Cheap premium, minimal coverage, don’t put yourself through the stress!
Recently choose AAMI for house and content insurance. Found they are cheaper then market. And gave the best options. Changing all insurance to AAMI.
Not that great
Been with AAMI for about 6 years. Whenever I would call up, someone answered Lmost immediately. Now it takes an hour to get through and now because I’m cancelling my insurance, which was an option on the automated telephone keypad, I’ve probably been pushed to the end of the line and I’m still waiting on hold. I don’t recommend AAMI. They’ve gone down hill!
As new home owners my partner & I have found AAMI to have catered for our every needs!
We got a great deal for our home and contents insurance combined as opposed to other companies.
I highly valued the ease of the online chat system and the prompt replies from staff.
Their Motto is “Deny, Deny, Deny”
We have had home insurance with AAMI Home Insurance since around 2002 without a claim and then in mid 2018 we had terrible winds in our area with the result that our plaster garage ceiling started to collapse. I contacted AAMI who initially made the ceiling temporarily safe, however the mob they sent to do this were roofers and they proceeded to stomp on our roof and eventually AAMI told us they would cover us for the new ceiling if we did maintenance on our ROOF.
We had a full roof restore some years previously and NO ONE had ever been on the roof until AAMI roofing subcontractors went up there. We demanded a second opinion and these roofers reported back that the damage to our roof was caused by FOOT TRAFFIC which required maintenance. When I stood my ground and told them the damage had been caused by their roofing subcontractors, AAMI DENIED THE CLAIM ENTIRELY.
I was forced to go to the Finance Ombudsman Service to put my legitimate case to them, which I eventually won.
Both the roof and the ceiling are now fixed to our satisfaction. BUT NOT UNTIL AAMI Home Insurance were brought Kicking and Screaming to admit THEY WERE WRONG. Just another case of kicking the little person whilst they are down.
Phenix Jewellery home claim
I was broken into some months ago and some of my precious jewellery was stolen. AAMI was very slow to get back to me about the claim and I did have to contact them twice to get an update. AAMI referred me to Phenix Jewellery to replace my stolen items or opt for a cash payout. I decided to visit the Phenix Jewellery store and was very happy with the service and the items I had selected. Even though I would not be able to replace the exact items stolen as most were gifts given to me over the years, I was able to choose some similar pieces which I was very happy with.
Not the same company from a few years ago
Insured with AAMI for nearly 20 years. Had two claims over 10 years ago and they were perfect. One phone call and they took care of everything. Two months ago, had a minor accident that was not my fault. Made a claim to speed up repairs, but they wanted to charge me excess! why, cos I didn’t have home address of driver at fault. Mess me around a lot and had to call them over 6 times in total. Found out they have been sold to a banking group. Changing all my insurance now to someone else.
Don’t not use this company !
Our car was taken to a repair place nominated by AAMI and it was horrible service. They’ve put our lives at risk by not having our tyre tightened and the tyre was loose. From what I see AAMI don’t choose their repair places properly and review them properly. This is very serious for us as this put my whole family in a life threatening situation by not checking our car, our tyre thoroughly before returning to us.
Do NOT use this company. They are criminals
Burst pipe under the house. Damaged floorboards. Aami’s work was so shoddy, floors had to re-done THREE times to get it right. It’s been over a year and it’s still not fixed. They refused to fix the sloping caused by stump movement. But it was too expensive for me to fight them on it. So my floors slope now and they won’t fix it. Now they are saying if I want them to do their work properly on this last and third try, I have to remove all the garden beds around my house and pave them so they slope away from the house, or they won’t fix it or I’ll have to sign something that says they’re not liable for their work. So I have to spend thousands of dollars just so they can do work properly that they didn’t do the first two times.
UNLUCKY I’m with aami. They were so much worse than the flood.
AAMI Ltd and Home Repair Ltd left me up SHIP CREEK!
4 weeks ago AAMI and HOME REPAIR left me in a pool of water with soaking carpets and a broken arm to try and dry them out. Home Repair Ltd called 2 days later after I had had the electric heating on all weekend to stop mould and dry them out. Far too late. State Emergency Service guys were wonderful with a make safe and stopping further water entering my property. Now Home Repair Ltd want me to spend $3250 on repairing my roof which has had no further water leaks during the last 4 weeks of storms. My roof is water tight and I am up SHIP CREEK.
AMMI – So UNLUCKY to be with them!
Have been a customer of AAMI for decades, but they may change with this debacle. House/property insured (new for old) wind blows and knocks down/damages boundary/pool fence. Claim denied as damage not caused by wind. It was me tying up and repairing the fence during the storm to make it safe (for obvious reasons).
The assessor (or should that be tosser) even stated that the house is a “single level, weatherboard clad home”, yet any dolt can see that the house is Brick (actually, double cavity brick if you really look). So what chance do we have if the assessor can’t even see straight!
My guess is the SunCorp (AAMI) policy is to take, use new for old as a sales gimmick, wave around the PDS and laugh all the way to the Bank. I bet a Royal Commission would no doubt turn their collective smiles the other way!
Tried again after 40 years – they go for the money before giving service
As an 18 year old I found AAMI very good for my car. So I thought 40 years later I would give their home and contents a try. After a storm I rang their claims section. With no phone coverage on my mobile Telstra would giver out their number at a phone box!! With my lounge room floor in water AAMI wanted my credit card to take the excess $500. Now six weeks later the damage is still not repaired. I cannot recommend them ever.
Absolute Rip Offs
Just cancelled 3 car policies and home and contents insurance Ive had for umpteen years after finding that AAMI are charging me up to triple what SGIC quoted . EG 2014 Nissan Patrol AAMI charged $185 per month when SGIC charge $57. House and contents AAMI charge $176 per month whereas SGIC are $96. 2008 Mitsubishi AAMI charge $90 per month SGIC are $48. This is disgusting that for the same insurance product they are more than double their competitors.
Terrible customer service, very disorganized
Aami promises the world but delivers nothing. We had storm damage, everything was sitting there soaking, took forever, disorganized sent out the same trades people to access the same thing over and over again. Still not resolved and everything is soaking wet. They asked us to provide quotes of damaged things but then don’t want to pay it or are offering ridiculous low cost options to replace. We pay for insurance so we can replace our goods with the same goods not budget goods. Absolutely disgusting and so disappointing. There should be a governing body that regulates companies like Aami as is stressful enough going through a claim without having this added stress on top.
I have lodged a car insurance claim.
They said they will investigate the accident.
Its been 2 months still the claim is in progress.
WARNING – You are not Covered! Do not use this Company!
Do not insure with this company. They hide behind the PDS. I have the top h&C cover – I itemised electronics in the cover. I have tried to make a claim and because they are itemised on contents cover not portable cover they are not covered – even though they were in the house! Accidental cover does not cover your contents apparently!
Super efficient service – highly recommended . I was unfortunate enough to have to make a claim for malicious damage. From the onset of the claim, they were great, the accesor was super efficient and paid out on all of my damaged items .
AAMI AAI SUNCORP Should be Investigated for FRAUD
A NEW just completed Building was damaged by FIRE but AAI’s Assesor made assumptions in writing stating their investigation findings without attending to do an assessment.
AAI did a private Investigator probe & employed a fire Forensic expert which resulted in NEGATIVE Findings on my behalf.
So in effect they ACCUSED me of lighting the fire then rejected the claim based on their own investigator finding I had NO Involvement.
Its Now 3 Months
So NO ASSESSMENT has been done
Their Electrical EXPERT did NO ASSESSMENT of the Damaged items on site yet wrote a report stating What he believes should be replaced if they accept the Claim
AAMI based this claim rejection on Lies told by their expert assessing company who NEVER attended the site
Now I have to Sue if i want to get anything replaced
These companies Spend money Hand over fist to reduce their claim payouts Then Cry POOR to the Government stating they cant survive without increasing premiums when if they STOPPED WASTING money on Frivolous interventions they would not need to do. And They don’t care as you the public will pay the increases.
The Insurance industry needs an investigation on the Fraudulent activity they are involved in. like banking is having as its way overdue.
These people are Parasites
AAI is Just one of the Hats which they trade it INCLUDES
SUNCORP, AAMI ,GIO BINGLE, SHANNONS, TERRI SCHEER, CIL, VERO, RESILIUM, ASTERON LIFE, A4 Insurance
Is All 1 ONE DECEPTIVE Company
Do Not insure with this Company who are Arrogant Abusive Dishonest with Unqualified 16 year old CHILD assessors
They take the money to support their CEO’s exorbitant Wages but dont Pay OUT when required
LOST FAITH in Humanity
Listing monitored by AAMI PARASITES
The Directors & CEO’s need to be institutionalized jail time.
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